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  • Ibis Berlin
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Conditions of participation

The customer loyalty program Favored Stars started on March 1st, 2016 and rewards your loyalty as a customer. For every € 1.00 you earn 1 Favored Star. For the Stars acquisition, the redemption of stars and the general performance of stars are some conditions that we have summarized here for you. Special regulations may also result from further program documents or general terms of use.

Eligible for participation are only individual natural persons, who have reached the age of 18 years. Stars credits are applied exclusively to the cardholder's sales. Credits for bookings from / by third party providers or invoices that are not paid immediately at the hotel are excluded.

With your registration you confirm that you have read and accept the conditions of participation of the bonus program Favored Stars.
After your registration you will receive your membership card.

Personal details and domicile information must be accurate and truthful and must be provided to an operator or co-publisher upon request.
There is no legal claim to admission to Favored Stars.

1. Participation
Participation begins at the request of a customer with the opening of the personal star account. Only one account may be opened and managed per natural person.

2. Personal access
The participant receives a PIN / code for personal identification, eg. For example, when requesting rewards and querying the online account balance. He must ensure that no unauthorized third party is aware of the code to avoid abuse. If there is a suspicion of misuse of the code, the Favored Hotel Team must be notified immediately, using one of the numbers indicated in the Favored Stars communication media. For damage caused as a result of culpably omitted or delayed notification until the time of receipt of the notification, the cardholder is liable.

3. General
The stars may only be used for purposes expressly stated in the terms of participation, other program documentation or the communications media.

4. Transferability of the stars
The stars and the star account are not transferable to third parties. The sale, exchange, offering for auction or other passing on of stars to third parties is prohibited.
Also prohibited are the mediation of the purchase or sale of stars and the purchase of stars of participants or third parties and the unauthorized use of stars.

5. Account balance
The current status of the Stars account, the participant query.

6. Collect general rules on stars
The Stars acquisition is possible from the start of participation. Stars can only be credited to their personal account for services used by the participant himself.

7. For each fully paid stay at Favored Hotel Scala - Frankfurt a.M., since 01.01.2017 Favored Hotel Plaza - Frankfurt a.M. will be credited to the account of the participant Stars.

8. Credit procedure
Favored stars are automatically credited to the participant account only if the Favored Stars loyalty card is presented directly in the hotel when claiming the qualifying service for collecting stars.
Unregistered stars can be credited to the participant account within 6 months of claiming the service by presenting the Favored Stars customer card. In this case, an operator needs the complete documents.

9. Redeem the stars

9. a) General regulations
Each participant can redeem their award stars for rewards as soon as their star account has a corresponding credit balance. Prerequisite is an availability of the premiums and the required number of stars. Hotel vouchers are valid for 1 year after issue. Hotel vouchers can be redeemed at the homes on A conversion and payment of the stars in cash is not possible.

Various premiums require advance booking periods (e.g., postal delivery times).

9. b) Availability and special conditions for bonuses
The availability of rewards may vary by date, season and destination. Individual rewards may not be available at certain times. Rewards can not be combined with certain benefits at reduced rates. An operator or co-editor has no direct influence on the availability and quality of the rewards provided by Favored Stars Affiliates.

The return or exchange of premiums is excluded.

10. Consequences of abuse
In the event of abuse by the participant, the operators or third parties authorized by the operators reserve the right to block or collect the award documents or to refuse to issue a premium or redemption.
The right to terminate and the right to assert further claims against the participant, including damages, remain unaffected.
Also in the event that the account in other cases of abuse or irregular behavior of the participant has a negative Stars stand.
The participant reserves the right in all cases to prove that no or less damage has occurred.

11. Decline of stars
If premium stars are not redeemed on the account for a premium within 36 months of the event, they will be forfeited at the end of the next quarter, unless otherwise stated. In the case of termination of the program by the operator premiums can be redeemed 6 months after announcement.

12. Termination
The participant can terminate the contractual relationship in writing at any time without observing a notice period.
Ordinary termination by an operator is possible without stating reasons only with four weeks notice.
program termination
The operators reserve the right to discontinue Favored Stars at any time and to terminate the participation agreements properly.

13. Privacy
We take the protection of your personal data very seriously, treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
The personal data associated with the participation will be processed and used by the operators for the purpose of implementing the program.
If the subscriber's domicile is in the home market of a co-publisher, the personal data of the participant are also transmitted to the respective company. The program data will be transmitted to all Favored Hotels. Within the framework of the participant's consent, this data may be evaluated and used by a co-editor of the program for the purposes stated in the Privacy Notice.

For the voluntary registration in the bonus program Favored Stars, we collect your personal data in the context of the registration and only with the appropriate consent. The processing of the data takes place via the software of:
SmartLoyalty AG
Dantestraße 4-6
D-65189 Wiesbaden
Tel: (+49) 0611 900 96 0
Registered in the Commercial Register District Court Wiesbaden: HRB 11954
Sales tax identification number (VAT ID): DE 209268763

The use of the website is, as far as no login, without indication of personal data possible. As far as on our sides personal data (for example name, telephone number or E-Mail addresses) are raised, this takes place always on volontary basis.
Insofar as a contractual relationship / participation is to be substantiated, substantively designed or changed between you and us, we collect and use personal data from you insofar as this is necessary for these purposes. Which data are collected, can be seen from the respective input forms.
Personal data will not be disclosed to third parties without your express consent. Exception: Transfers of personal data to state institutions and authorities are only made within the framework of mandatory national legislation (defense against dangers).
All employees, partners and suppliers are obliged to confidentiality.
For purposes of advertising, market research, to maintain your account with us, for billing under acceptance points and for the needs-based design of our offer, we may create user profiles. These are generated from purchase data, booking histories, location data, points balance, credits, subscriber data.

You have the right to object to this use of your data, as long as it does not conflict with statutory retention periods. In this case, your customer account will be blocked and dissolved after the deadline.
Protection against manipulation, loss, destruction and access by unauthorized persons:
In order to protect the security of your data, we use state-of-the-art encryption procedures (eg SSL over HTTPS), as well as current technical and organizational security measures.
Information, deletion, blocking:
At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For this purpose and for further questions on the subject of personal data, you can always contact the contact specified in the imprint.

In order to guarantee the functional scope of our Internet offer and to make the usage more comfortable for you, we only use a so-called "session cookie". This stores only the information necessary for your session (e.g., language setting, shopping cart, your session after login). The session cookie is automatically deleted when the browser is closed. There is thus no permanent storage and no recognition. A consent or a separate notice / banner is not required.
Forms and other contact:
If you contact us by e-mail, telephone or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. Your data will not be disclosed to third parties without your consent.

Email delivery:
We will only send you emails after voluntary consent. Examples of e-mailing: password request, coupon delivery, account statement, welcome e-mail, newsletter. For this we need from you an email address and information that allows us to verify that you are the owner of the specified email address and agree to receive the email. We use your email address exclusively for the delivery of the requested information. You may revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time.
Access data / server log files:
This website collects data about every access, so-called server log files. The access data include: name of the visited web page, file, date and time of retrieval, amount of data transferred, source / references, browser used, operating system used, IP address and the requesting provider. The data collected are for statistical purposes only and will be deleted afterwards. There is no assignment of this data to a specific person.

User account:
In order to be able to use this Internet offer, the user needs access data for the secrecy he is obligated. The user is obliged to inform us immediately if there are indications that the user account is misused by third parties. We will never ask the user for the password.
The user, if he intentionally or unintentionally, knowingly or unknowingly allows third parties to use his user account through his password, is responsible for the consequences of any kind of abuse or damage. Users are basically liable for all activities that are carried out using their user account.
User content is encrypted by us. Instead of the password, we only save their hash value, from which you can not reconstruct the input value. Your password can not be seen by anyone.

14. Right of withdrawal
The registration can be revoked at any time without giving reasons in writing (fax, letter, email and by returning the card). Participation begins with access to the Favored Hotel. The revocation must be sent to:
The right of revocation expires prematurely, if the Favored Hotel with the execution of a service with my express consent before the end of the revocation period has started or I have arranged this myself.

15. Loss, theft
Loss, theft or damage to the Favored Stars Card must be reported immediately to the Favored Hotel Team. This will allow the issuance of a new card.

16. Modification of the program or conditions of participation
Operators reserve the right to make any changes or additions to the Terms of Participation, Rewards, or other Favored Stars procedures described in the Program documentation at any time, unless the Participant is disadvantaged in good faith. Compensation claims of participants against an operator due to law-related country-specific changes are excluded.

Changes or additions to these terms and conditions will be published by notice in writing and at

17. Law, Jurisdiction
It is exclusively German law. If the participant has no general jurisdiction in Germany, the place of jurisdiction is Berlin, Federal Republic of Germany.
In addition, a Participant may also be prosecuted at its general venue or any other jurisdiction venue.

Conditions of Participation Favored Stars Download PDF